Pick-up and delivery conditions
Standard pick-up service
STUDIO INIIT offers personalized pick-up service depending on the volume and number of items you request service for. Currently, our collection service is available within a 10 km radius from our premises in Stockholm.
During the ordering process, STUDIO INIIT will offer one or more pick-up times based on your requirements. Upon order confirmation, we typically pick up your gifts within 2 to 3 working days or as per your agreed schedule. STUDIO INIIT will always aim at reaching you at the agreed time; nonetheless, there may be circumstances beyond our control which could lead to that we arrive earlier or later than agreed. Thus, you should be available 15 minutes before the agreed time and up to 60 minutes after the agreed time. We will always keep you updated with the most accurate arrival time.
If you reside outside this area in the Stockholm region or you require wrapping for a larger event, additional pick up conditions may apply and these would be outlined during the ordering process.
For, businesses and corporations, STUDIO INIIT does not generally offer its personalized pick-up service. You should take charge arranging the shipping of the packages to us. Upon request and depending on the circumstance, we may also be able to offer pickup services within a 10 km radius from our premises in Stockholm.
Cancellations, changes, and customer absences
If you wish to cancel and change the pick-up date or time, you must notify us via our customer form. The cancellation request must include your order number. A cancellation is not valid until you have received confirmation from us. The pick up cancellation request must be received no later than the end of our business hours (15:00 local time) on the day before the scheduled pick-up date. Failure to do so will result in a charge of 250 kr to arrange a new pick up time. If the cancellation request is received before the end of our business hours on the day before the scheduled delivery date, no charges will apply, and a new pick up time and date will be arranged without any cost to you.
If you are absent or unavailable at the agreed pick-up time and location, an additional charge of 400 kr will be added to arrange a new pick up time.
Standard delivery service
STUDIO INIIT offers personalized delivery service depending on the volume and number of items you request service for. Currently, our delivery service is available within a 10 km radius from our premises in Stockholm. For orders of up to 5 items, our standard delivery time from the moment your item is ready typically ranges from 2 to 3 working days. During the ordering process, STUDIO INIIT will provide a tentative ready date. When you items are ready, STUDIO INIIT will contact you to agree on a delivery date and time.
STUDIO INIIT will always aim at reaching you at the agreed time; nonetheless, there may be circumstances beyond our control which could lead to that we arrive earlier or later than agreed. Thus, you should be available 15 minutes before the agreed time and up to 60 minutes after the agreed time. We will always keep you updated with the most accurate arrival time.
If you reside outside this area in the Stockholm region or you require wrapping for a larger event, additional delivery conditions may apply and these would be outlined during the ordering process.
For businesses and corporations, STUDIO INIIT does not generally offer its personalized delivery service. You should take charge arranging the safe return of the packages back to your address. Upon request and depending on the circumstance, we may also be able to offer delivery services within a 10 km radius from our premises in Stockholm.
Cancellations, changes, and customer absences
If you wish to cancel and change the delivery date or time, you must notify us via our contact form. The cancellation request must include your order number. A cancellation is not valid until you have received confirmation from us. The delivery cancellation request must be received by the end of our business hours (15:00 local Swedish time) on the day before the scheduled delivery date. Failure to do so will result in a charge of 250 kr to arrange a new delivery time. If the cancellation request is received before the end of our business hours on the day before the scheduled delivery date, no charges will apply, and a new delivery time and date will be arranged without any cost to you.
If you are absent or unavailable at the agreed delivery time and location, an additional charge of 400 kr will be added to arrange a new delivery time.
Opt-out standard pick-up or delivery service
If you opt-out the pick-up/delivery service or we cannot offer pick-up/delivery service, you are responsible for arranging and covering the cost of shipping the objects to our/your address. You need to ensure the items are securely packaged to prevent any damage during transit.
Once your items have been wrapped, we will notify you, so you can arrange the shipping back to your address. We recommend you consider purchasing shipping insurance to protect your items against loss or damage during transportation. STUDIO INIIT is not liable for any losses or damages that occur during the shipping process. When you have shipped the items, you should provide us with the tracking information. This will help us monitor the shipmentâs progress and anticipate its arrival. Upon receiving the shipment, STUDIO INIIT will inspect the items for any damage or discrepancies. If we encounter any issues, we will promptly contact you to discuss the matter. However, if you send different items than or the sizes of the items differ from those agreed upon in the order, you shall be solely responsible for arranging the return of these items back to you at your own expense. We will not be liable for any costs associated with the return shipment.
72 h express service
STUDIO INIIT may offer personalized express pick up and delivery service depending on the volume and number of items you request service for. Wrap it up express service consist of collecting your items, wrapping them, and delivering them back to you within 72 hours after your order has been confirmed. Currently, our express delivery service is available within a 10 km radius from our premises in Stockholm. You may request this service; nonetheless, STUDIO INIIT withholds the right to not offer this service.
STUDIO INIIT will always aim at reaching you at the agreed time; nonetheless, there may be circumstances beyond our control which could lead to that we arrive earlier or later than agreed. Thus, you should be available 15 minutes before and up to 60 minutes after the agreed time. We will always keep you updated with the most accurate arrival time.
If you reside outside this area in the Stockholm region or you require wrapping for a larger event, additional delivery conditions may apply and these would be outlined during the ordering process.
For, businesses and corporations, STUDIO INIIT does not generally offer wrap it up express service. You should take charge arranging the safe return of the packages back to your address. Upon request and depending on the circumstance, we may also be able to offer delivery services within a 10 km radius from our premises in Stockholm.
Cancellations, changes, and customer absences
If you wish to cancel and change the delivery time, you must notify us via our customer form. The cancellation request must include your order number. A cancellation is not valid until you have received confirmation from us. Cancellation or change requests will incur an extra fee of 600 kr to facilitate the arrangement of a new pick-up or delivery time when feasible.
If you are absent or unavailable at the agreed time and location, a charge of 800 kr will be added to arrange, a new time, subject to availability.