Frequently Asked Questions
The following questions and answers are intended to provide transparency and offer a clearer understanding of our operations. Many of these answers reiterate the key points found in our general terms and conditions. However, we strongly advise you to review our comprehensive general terms and conditions before placing an order. Familiarizing yourself with these terms ensures that you are well-informed about the details of our services and the policies that govern them. Should you have any inquiries or require further clarification, please feel free to contact us.
Wrapping Service
We try to make it easy and convenient for you. It can be summarized in 4 steps: 1) Together with you, we create a design you love. 2) We collect your gift (or you may drop them in) 3) When we have wrapped them, we deliver to you (or you can collect them). You can find more info in the following link.
We exclusively use our own fabrics for wrapping. We take great care in selecting materials that ensure the highest quality and personalized touch for our customers. For businesses, corporations, or large volume orders, we can discuss customization possibilities.
Everything in STUDIO INIIT is fabric-based gift wrapping.
We use high quality mimic fabrics. While mimic fabrics can closely resemble real ones, they may not possess all the same qualities as natural materials, such as breathability or temperature regulation.
The fabric, known as ‘Bojagi’ in Korean, holds a special meaning of wrapping up good fortune.
The cost of our gift wrapping service can vary depending on factors such as the type of fabrics used, the complexity of the wrapping, the size of the item, and any added decorations or accessories. To provide you with a personalized quote, we will need more details about your specific project. Please don’t hesitate to get in touch with our customer service team, and we will be happy to assist you.
We understand that certain situations, such as conventions, events, or when dealing with a large volume of items, may require on-site wrapping services. We are open to accommodating such requests, provided that they are agreed upon separately and may involve additional fees. If you have specific requirements for on-site wrapping, kindly reach out to us directly.
The wrapping process may take up to 4 business days, depending on our current workload. If you require expedited wrapping service, you can request our express wrap service. If this option is available, we will prioritize wrapping your gift on the same day for your convenience. Please note that if you have requested our ‘Wrap It Up express’ service, the entire process, including pick-up, wrapping, and delivery, will be completed within 72 hours.
While we typically do not offer services during the weekend, we recommend reaching out to our customer service team for any specific requests during that time. They will be able to check our availability and assist you in accommodating your request to the best of our ability.
Pick-up and Delivery
We offer the convenience of both drop-off and pick-up services at our location. When placing an order, you have the flexibility to select your preferred shipping method. Please keep in mind that we do not operate a physical store, so we’ll need to coordinate and agree upon a specific day and time for your drop-off or pick-up.
We provide personalized pick-up and delivery options tailored to meet our customers’ needs. However, we are continuously working on expanding our services to offer fast, secure, and convenient alternatives for your convenience. Additionally, if you prefer to arrange shipping by a trusted courier on your own, we are more than happy to accommodate such requests. Simply inform us of your shipping arrangements, and we will ensure a smooth handover of the items to your chosen courier.
If you need to change the pick-up or delivery time, please let us know as soon as you can. This helps you avoid additional administrative and other fees for organizing a new time. If you inform us by the end of our business hours the day before the scheduled pick-up or delivery, we will happily reschedule without any extra charges. Not notifying us by that time will result in an administrative fee along with an additional charge to arrange a new time.
Our standard policy does not include insurance coverage for items in transit, being wrapped, or in delivery. We must clarify that we cannot be held responsible or liable for any loss, damage, theft, or unforeseen events that may occur during the transportation, wrapping, or delivery process. You are advised to obtain an insurance if you wish to protect your items against any potential loss or damage. In specific circumstances and for certain items, we can offer limited insurance coverage as an added service. If you have items of significant value or those requiring extra care, please reach out to our team to discuss the subject.
Understanding the precise content and assessing the condition, authenticity, and functionality of items sent by you and others is a challenge. This exceeds our capabilities. It is important to understand that we cannot assume unlimited responsibility, especially when evaluating the condition of items before pickup is unfeasible. In certain cases, we may provided limited insurance. Please, read the FAQ “Are my items insured?”.
With our standard pick-up and delivery service, we’ll arrange to collect your items at your chosen location within 2 to 3 business days following order confirmation. Please note that wrapping may take up to 4 days. After we have wrapped your items, we will schedule the delivery back to you, typically within an additional 2 to 3 business days. This means you can anticipate your beautifully wrapped gift to be delivered to your doorstep within a timeframe ranging from 5 to 10 business days from the moment you place your order.
With our 72 h Express service, when it’s available, we are dedicated to delivering your gift within a swift 72 hours from the moment you confirm your order. This comprehensive service encompasses the entire process, from collecting your items to expertly wrapping them, and finally delivering the beautifully wrapped gift right back to you.
Order Cancellation and Right to Withdrawal
To cancel your order, please get in touch with us and provide your order number. Upon receiving your cancellation request, we will promptly process it and send you a confirmation email. It is important to note that you can cancel your order at any time before we notify you that your item has been wrapped and is ready for delivery to you. Once the order has reached this stage, we may no longer be able to accommodate cancellation requests due to the preparation for delivery.
When you cancel your order, we will assess the costs and losses we have incurred from the time we sent you the order confirmation. Your refund will be based on the difference between these costs and the product or service price. It’s important to note that transportation and packaging costs will not be considered as part of the refund and will not be eligible for reimbursement. Reimbursement will happen within 30 days.
We are confident that our dedicated efforts will consistently result in outcomes that leave you pleased and content. However, we understand that circumstances may change, and customer needs can evolve. It is essential to be aware that in such cases, we, unfortunately, cannot offer any refund or reimbursement.